Frequently Asked Questions

If you don't see your question answered here, please email us

"Where can I buy Mailprotector® products?"

At Mailprotector, we deliver vital email services exclusively through our global network of Resellers: MSPs, VARs, ISPs, Hosting Providers and OEM Partners. To learn more check out our partner page.

"How do I become a reseller?"

To find out more about our partner program head over to our partner page. To get started now, you can sign up in less than a minute. If you are looking for a reseller, please contact us.

"Is it complicated to switch my email service to Mailprotector®?"

It's not complicated at all! We will provide you with a simple 1-2-3 process that guides you through entering/importing your users, confirming your mail server IP/hostname and redirecting mail to Mailprotector scanners. It's as easy as having your DNS host make one change to your DNS (MX) record and one change to your firewall. The entire process takes less than 10 minutes. Our support concierge will provide you with the exact information needed to get your service up and running.

"Do I have to install or update anything?"

Nope. We do all the work for you. Mailprotector is a managed service. We maintain constant updates on our virus scanning engines and definitions AND constantly monitor spam to keep our testing heuristics at peak performance.

"Where do I find support?"

Our online Knowledge Base is full of useful information that can help manage your account. We have comprehensive startup how-to's as well as host of account management details. Most questions that are typically received in our Tech Support department are answered in the knowledge base, but if you can't find the answer to your issue there, we have a helpful support team standing by to assist you.