Support you actually learn from.
We don't just fix the problem in front of you. We help you understand why it happened, so it doesn't happen again.
Partner satisfaction rating
on support tickets.
We're here to help
You're in good hands with our U.S.-based team of email security experts. Whatever you need, you'll find it here.
Help Center
Guides, documentation, and setup resources for every Mailprotector solution.
Submit a Ticket
Open a ticket during business hours and expect a response within two hours.
System Status
Check real-time status for all Mailprotector services and subscribe for updates.
Console Login
Log in to the Mailprotector Console to manage clients, product usage, and settings.
Shield Login
Log in to Shield Control to manage organizations, workflows, and risk levels.
Great support starts at the top
I'm incredibly proud of the support team we've built and the focus we've put on education, empathy, and real partnership. A lot of us, myself included, came from the MSP space, so we understand what it's like to be the person responsible for protecting customers and solving problems quickly. We don't just want to provide answers. We want our partners to truly understand the tools they're using so they can feel confident, supported, and successful long term.
The kind of email we love to get
Cody,
A bit of good news to share from Dependable Solutions, Inc.
I want to give a shout-out to your entire support team. For every single question and problem that I've submitted a ticket for over the years, I'm always blown away at the quality of the responses and how timely they are.
Thank you for making my job easier because of that!
Cheers,
Patrick
Here's what you can count on
Responsive by design
Our team is available Monday through Friday, 8am to 7pm ET, with a two-hour response time.
Confidence comes standard
Every partner gets free NFR licenses to build confidence in our products before deploying to clients.
Training, your way
Whether you prefer group webinars or one-on-one sessions, training is available on request at no extra cost.
There's always more to explore.
Dig into the full portfolio of email security products or learn what makes Mailprotector different.